Commitment to Privacy Statement

Telligen recognizes whether you are an existing client or are considering a relationship with us, you have an interest in how we collect, maintain, and use information about you. We respect your right to privacy and want you to know how we handle the information we receive from you via the Internet.

Telligen is committed to maintaining the trust and confidence of its users and stakeholders. Telligen is not in the business of selling, renting or trading email lists with other companies for marketing purposes. This Commitment to Privacy Statement provides detailed information on when and why we collect a user's personal information, how we use it and how we keep it secure.

Information Collected Automatically

When a user browses or downloads information during a visit to this web site, information will be collected and stored. This information is the standard data collected by all web server software and includes the following:

  1. The Internet Protocol (IP) address and domain name used for the user's connection (but not the user's email address);
  2. The type of browser and operating system the user used;
  3. The date and time the user visited this site;
  4. The Web pages or services the user accessed at this site; and
  5. The Web site the user visited prior to coming to this web site. (Note: this is included so that summary analysis can be done on how visitors get to this site, i.e., from a search engine, from a link on another site, etc.)

We do not track individual user navigation choices. We do, however, summarize the information listed above to determine:

  1. Types of browsers being used to access this site to ensure the site pages are developed for compatibility (item 2 above).
  2. How often our pages are being visited (item 4 above).
  3. The traffic from organization names such as search engines that direct people to the site (item 5 above)


When a user visits some web sites, the user's web servers generate pieces of information known as cookies. Some cookies collect personal information to recognize the user's computer in the future. This is not the case at the web site, where we only use non-persistent cookies or "per-session cookies." These cookies do not collect personal information on users and they are erased as soon as you leave our web Site.

Per-session cookies serve technical purposes, like providing seamless navigation through the web site. These cookies do not permanently record data and they are not stored on the user's computer's hard drive. web site cookies are stored in memory and are only available during an active browser session. Again, once the user closes the browser, the cookie disappears.

Collection and Use Personal Information

When you visit the web site and use it to communicate with us, we will not collect personal information about you, unless you provide that information voluntarily. If you provide personal information voluntarily, we will not sell, license or transmit that information outside Telligen and those affiliated companies involved in administering or providing contracted services, unless required to do so by legal, judicial or governmental proceedings, or in accordance with an express authorization you have given us. Once we have responded to your communication, it may be discarded or archived, depending on the nature of the inquiry. Personal information can be anything that identifies you or your accounts. It may be volunteered in a form submitted through our web site or sent to Telliegen via e-mail.

Information Collected when You E-Mail this Web Site or Initiate an Online Transaction

During your visit to the web site you may send an e-mail to Telligen. Your e-mail address and the contents of your message will be collected. The information collected is not limited to text characters and may include audio, video and graphic information formats included in the message. Your e-mail address, the reply-to address and the information included in the message will be used to respond to you, to address issues you identify, to improve this web site Your e-mail address is not collected for commercial purposes, and Telligen will not sell or otherwise disclose your e-mail address for commercial purposes.

During your visit to the web site you may initiate a transaction such as a survey or account registration. The information, including personal information, volunteered by you in initiating the transaction is used by Telligen to operate Telligen programs supported by the web site, which may include the provision of goods, services and information. The information collected by the Telligen may be disclosed by Telligen for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted. (For example, responses to a survey regarding the operation of the may be used to improve services offered on the web site.) Except for ongoing voluntary transactions, Telligen does not store information that allows the web site to recognize users when they visit the web site again.

Some services provided by the web site may involve transactions that include protected health information. During such transactions, Telligen will collect the personal information necessary to track access and disclosure of protected health information in order to comply with the HIPAA Privacy and Security Rules. Please contact us directly to request a copy of the Telligen HIPAA Privacy Policy.

Telligen, in general, does not knowingly collect personal information from children or create profiles of children through this web site. To the extent that Telligen provides the opportunity for children to e-mail questions or comments, Telligen does not share the information received with third parties or create profiles of children using such information. Users are cautioned, however, that, other than in a special program directed at questions and comments by children, the collection of personal information submitted in an e-mail will be treated as though it was submitted by an adult. Telligen strongly encourages parents and guardians to be involved in children's Internet activities and to provide guidance whenever children are asked to provide personal information online.

Links to Other Web Sites

The web site contains links to information on other web sites. Telligen does not have any control over the other web sites, and therefore we cannot be responsible for the protection and privacy of any information that the user provides while visiting other sites. This Commitment to Privacy Statement does NOT govern other sites, and if the user has questions about how a site uses user information, consult that site's privacy statement.

Site Security

For site security purposes and to ensure that this service remains available to all users, this site may monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If security monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate officials. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the state law and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.

Security Statement

The web site contains several layers of security. Any data that comes to the user's computer or leaves the user's computer through the web site is protected by Transport Layer Security (TLS). Encryption is the process of rendering the contents of a file so that the file is completely unreadable.

Changes to this Statement

Telligen may change our Commitment to Privacy Statement from time to time without notice. This statement is not intended to, nor does it create any contractual or other legal rights in or on behalf of any party. Telligen's goal is to protect your information on the Internet with the same diligence that we use whenever we interact with you directly.