Telligen Contact Information

Send all inquiries to:

Telligen - Attn: THMS
1776 West Lakes Parkway
West Des Moines, Iowa 50266

Customer Service Hours of Operation:
Monday through Friday 7:30 am – 7:00 pm CST

Main phone number:
515-223-2900

Toll-free phone number:
800-383-2856

E-mail:
When you send an e-mail to us in regards to issues you experience while visiting our portal, please included the following information in your e-mail:

- the specific page(s) where the issue took place
- the button or link the user clicked on when the issue took place
- the date and approx time of the issue
- the reference id of the patient, case, fax, etc

encwebsubmissions@telligen.org

Fax:
515-223-2990

Telligen Sales phone number:
866-354-1092

Media Contact:
If you are a journalist seeking an Telligen media relations contact,  please use the contact information below.

mrieker@telligen.org
Attn: Mike Rieker
515-440-8606

 

Please note: Telligen responds to all e-mail inquiries with a return e-mail using the reply-to address provided in the original sent e-mail. E-mail, like all non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to the receiver. For that reason, to best protect your privacy, please do not use e-mail to communicate information you consider confidential. Telligen encourages confidential correspondence be submitted using the web portal, sent through the postal service or be provided via the telephone directly to our employees. We are not responsible for the security or confidentiality of communications you send to us through the Internet using the e-mail process.